Comments on: Our Latest Release…

By: bfeld

bfeld — Wed, 07 Jan 2009 01:55:42 +0000

Guys – very nice release. I had some pain from the bugs that crept in but you got on top of them and fixed them quickly. A week in and I'm really enjoying ID – I'm definitely interacting with my comments much differently than I did before.

By: tmarkiewicz

tmarkiewicz — Wed, 07 Jan 2009 01:55:42 +0000

Trackbacks. Please.

Also, I've tried importing my existing comments on two blogs and it didn't work. One blog gave an error and the other showed the sql import but nothing when into the iD system.

By: tmarkiewicz

tmarkiewicz — Wed, 07 Jan 2009 01:55:42 +0000

I know I could do this manually (trackbacks), but it would only work if I went with ID for all comments not just new ones.

By: jpmorgan

jpmorgan — Wed, 07 Jan 2009 01:55:42 +0000

Thats great! We are definitely pushing hard. There are more great things on the way.

By: jeremiah1274

jeremiah1274 — Wed, 07 Jan 2009 01:55:42 +0000

My main concern with the bugs in the upgrade was a lack of communication. Emails were not responded to, there was no notice posted anywhere on Intense Debate that the problems were recognized and being worked on, and meanwhile I watched traffic and readership suffer because of a confusing popup that made it seem like readers (many of them new) were somewhere they weren't supposed to be.

Half a day to fix is fast enough but next time I would recommend a "sorry, we're working on it" post to this blog or to the Intense Debate post-login screen. That shows that you are primarily concerned with serving your users rather than hoping people won't notice there's a problem before it's fixed. It also provides some comfort to those of us experiencing the problems because we know you actually do know there is an issue and are working on a solution. You have a very young product and trust is crucial to build and maintain your user base. Please consider including some sort of alert or notification step in your bug fix protocol in the future.

Thanks for a nice service and for all you do.

By: jpmorgan

jpmorgan — Wed, 07 Jan 2009 01:55:42 +0000

Thank you for the feedback Jeremiah. We will definitely try to do better at communicating with users during downtime. We sincerely apologize. Our biggest concern was getting everything working. We will definitely take better care during our next release.

By: len2429

len2429 — Wed, 07 Jan 2009 01:55:42 +0000

I'm new to ID, having just added to my weblog this evening. I have to say that thus far I am impressed. You guys have put a lot of work into this, and it definitely shows.

Just one thing... I tried importing my existing Wordpress comments into the ID database, and it didn't seem to work. My blog is over 4 years old. Perhaps there were too many, or maybe this feature is still being worked on?

Also, I really like the way you have the comments show up on the same page on this blog. Can you tell us how that is done? Is it something the rest of us can do? (I was using a show/hide comments plugin with the WP comment system.)

Thanks... and sorry for babbling on so!