When you’re on a roll, you’re on a roll!  We’ve got two new admin features to introduce today: Ban Users & View Deleted Comments.

Banning Users
This just got a whole lot easier. If you recall, before you could only ban users from the moderation page when their comments were flagged. Take a look at your blog Settings page in your IntenseDebate profile. At the bottom right there’s a brand new section where you can input a username to ban that user from commenting. We think you’ll agree: this is a big improvement from having to either ban the user by email, IP, or add their username as a keyword.

View Deleted Comments
Until now deleted comments were gone forever! Now you can view all comments that have been deleted from your blog. This will come in handy if you’ve got an itchy trigger finger and tend to delete comments by accident. Now you can undelete them! Check out your Moderation page and you’ll see a shiny new Deleted Comments tab. This tab includes all comments that hit your blacklists in addition to comments that you deleted.

We’ve got some more cool projects in the works, so if you haven’t given IntenseDebate a try yet, there’s no better time than now! Get started with IntenseDebate.

Last Saturday we introduced Twitter Sign-In to IntenseDebate, and within a couple of hours it was activated on a massive number of sites! We decided that with that kind of adoption we had better build the next step for Twitter integration: Tweet This for Twitter Sign-In users.

Back in June, 2008 we introduced Tweet This for IntenseDebate users, and we received plenty of requests to add this for Twitter Sign-In users.  Well, ask and you shall receive! Commenters using their Twitter account can now opt to send a simultaneous tweet when they post a comment by selecting the Tweet This checkbox when they post a comment.

Next up we’d like to introduce a new admin moderation feature: Auto-approve commenters by reputation score. By setting a minimum reputation score for commenters, you can ensure that comments submitted by your regular readers will always be approved and not flagged for moderation. This is an excellent way to make sure that the debate doesn’t get interrupted by moderation. This feature is located on the left in your blog settings page of your IntenseDebate account. To enable it just type in a minimum reputation score and any user with that score or higher will be able to comment freely.

Last up, we’ve rolled out a bug fix for the email notification issue that some of you may have encountered. We received reports of instances where email notifications for new comments were not being received. We have since identified and corrected the problem, so this shouldn’t be an issue anymore. However, if you do encounter this please let us know by emailing support.

The Pipeline
We are continuing to work on a couple of niche bug fixes, and should have the remaining issues squashed out soon. In addition, we’re working on a few projects that are coming soon…

• Admin comment editing – the top requested admin feature in our last poll
• Version 2.4 of our WordPress plugin (details coming soon)
• Additional performance optimizations

As always, if you haven’t given IntenseDebate a try yet, there’s no better time than now! Get started with IntenseDebate.

A little while ago we asked for your feedback on what you like about IntenseDebate and what you’d like to see moving forward. Of the survey results we received, Twitter Sign-in is the most requested feature with 52.3% of the vote. Localization came in second with 30.9% and Google Friend Connect in third with 16.8%.

With that in mind, we’re excited to introduce Twitter Sign-in integration with IntenseDebate! Now when you enable Twitter Sign-in, your readers will have the option to leave a comment using their Twitter login info. This feature is located in your Blog Settings tab in your IntenseDebate account.

To enable Twitter Sign-in login > select the tab named after your site > select the Settings tab > Twitter Sign-in is located just above Facebook Connect at the bottom left.

We received some excellent feedback on other ways to improve IntenseDebate (aside from localization and Google Friend Connect). Below are the top 3 additional admin feature requests we received. While we’re currently setting our sights on finishing up some other projects, we’re interested in what you think about these ideas. Your input is greatly appreciated. Please take a moment and choose the feature that you think would be most useful. Thanks!

If you haven’t given IntenseDebate a try yet, there’s no better time than now! Get started with IntenseDebate.

Facebook Connect integration for your IntenseDebate comment section is now up, running, and open for business! We’ve worked with the Facebook team to tighten up the integration and make it as slick as possible in true IntenseDebate style.

To enable Facebook Connect in your IntenseDebate comment section please visit your blog Settings page in your IntenseDebate account. Login, select the tab named after your blog, then the Settings tab – the option is located at the bottom left. Please follow the instructions and you’ll be all set!

If you haven’t given IntenseDebate a try yet, there’s no better time than now! Get started with IntenseDebate.

Big news! We’re migrating our avatar system over to Gravatar! We’re all part of the Automattic family and Gravatar has it down, so as the saying goes, “why recreate the wheel?” This is going to be a gradual process so don’t panic.

What is a gravatar?

A gravatar, or globally recognized avatar, is quite simply an image that follows you from site to site appearing beside your name when you do things. Avatars help identify your posts on blogs and web forums, so why not on any site?

We’ve rolled out the first steps of this process. We now check to see if you have a gravatar and if you do, we’ll automatically use it. If you are using an IntenseDebate avatar instead of your gravatar then you’ll notice a change (unless your gravatar and IntenseDebate avatar are the same!). Our apologies for the inconvenience.

Next up, you might have noticed the blue message in your IntenseDebate account prompting you to verify your email address. This is to make sure you are who you say you are. If you haven’t verified your email address yet, please go ahead and do so.

We’ll keep you posted on the next phases of this project. If you haven’t discovered Gravatar yet, check it out and create your own!

We’re excited to introduce two new plugins: AddToAny Share Buttons for both your comments and your posts!  Enabling AddToAny Share Buttons lets your readers share, save, bookmark, and email comments using any service, such as Delicious, Digg, Facebook, Twitter, and over 100 more social bookmarking and sharing sites.

Enable AddToAny Share Buttons on your blog by visiting your Plugins page and select the Activate link next to the plugin.  And don’t forget to check out our other plugins like PollDaddy polls, Seesmic video comments, YouTube, and Smileys.  The AddToAny Share Buttons plugins were developed by our friend Pat, who helps run AddToAny blog share buttons.

Interested in flexing your own coding muscles and developing a super-sweet plugin?  Check out our Plugin Resources and documentation.  You can also check out our Plugins blog post to find out more information.

Many thanks to Pat and his team for their phenomenal work and addition to IntenseDebate!

You guys have helped IntenseDebate grow a huge amount over the past few months. Overall this is great! We love helping people take the conversation on their blog / website to the next level, and of course once you get IntenseDebate going you know you grow even faster.  It has put quite a strain on our systems though.  I’m sure you’re all aware of our outages over the last few weeks.

We’ve been working non-stop to address these issues. Our highest priority is improving the performance and long term scalability of IntenseDebate for you.

Now we could leave it at that, be completely opaque about what changes we’re doing and just hope that you’ll trust that we’re working hard on the problem, but you all deserve more and need to trust that our service can perform for you.  So here’s a behind-the-scenes peek for those of you interested in how we’re tackling this problem.

The first major change we’ve been working on is sharding some of our larger and most frequently used tables into a more efficient and scalable database schema.  For those of you not familiar with sharding it means storing all your data in several smaller tables instead of one large monolithic table.  This allows us to get your data much more quickly and makes for a much more horizontally scalable system. (We can continue to add more tables to keep them small as our total data storage increases.)  This is complete for our most heavily used data, comments, and will continue where appropriate.

The second change is creating more summary tables to simplify the retrieval of common data.  Even after sharding some of the data is still too slow to compute on-the-fly.  Summary tables cache frequently used computations which will allow us to get this information almost instantly.

Last, but not least, we’re optimizing our logging and background processing.  We do quite a bit of logging to ensure things are running  smoothly and to help debug quickly when things don’t.  In particular the syncing process to and from WordPress blogs has a lot of activity we store for troubleshooting.  We’ve done some work to make this logging faster and less system heavy, as well as some fine tuning of what and when we log in order to help ensure that these troubleshooting tools don’t have a negative impact on the performance of the core service.

I want to reiterate we’re acutely aware of performance over the last few weeks and there is no excuse for poor service or performance.  We’ve fixed the most pressing issues, but we’re taking a number of proactive steps to ensure that we can maintain the level of service that you deserve from us.  Thank you all for your patience and understanding.

That’s right, Facebook Connect is here!

We’ve begun a limited roll-out of Facebook Connect.  Leave a comment if you’re interested in getting in on the early action, and we’ll email you with some instructions.  Don’t worry if you don’t hear from us immediately, we’ll get you in on the Facebook Connect goodness as soon as we can.

Facebook Connect will be available for everyone soon!

Thanks!

Update – Thursday, March 26

Thanks everyone for your interest in Facebook Connect.  We’re still rolling it out slowly.  If you haven’t heard from us yet please hang in there.  Thanks again for your patience and help!

Update – Tuesday, July 7

Facebook Connect is now live and available for everyone! Please check out this post for more information. Thanks!

We’re kicking off a new series of blog posts that will reveiw some of our features that you might not know about.  The first post in this series will review our moderation and blacklisting settings.  Our moderation page is going through a redesign right now, but this will get you off the ground and familiar with our current settings.

Moderation & Blacklisting Filters
IntenseDebate offers some truly hardcore moderation and blacklisting settings. Get the most out of our service and let us do the work of weeding out comments that are out-of-line with our automatic filters. You can automagically hold comments for your approval or have them deleted by:

• Keyword
• Number of links in the comment
• Email address of the commenter
• IP address

Enabling these settings is easy.  Just login to your account and select the “Settings” tab.  You’ll find several text boxes on the left side of the page where you can enter in all of the above info.  Make sure you separate your entries with spaces only!  You can access the IP addresses in your comment notification emails.

Comment Posting Settings
We offer some additional comment posting settings to help you weed out the rubbish.  With IntenseDebate you can require:

• All commenters to signup with IntenseDebate before posting*
• Commenters must have a previously approved comment*
• All comments are held for moderation before they are displayed*
• Or none of the above! (default setting)

*Disabled by default

Akismet Filtering
Don’t forget about our Akismet integration!  Your IntenseDebate account provides you with the option to run all comments through our cusotm Akismet integration.  You can enable Akismet filtering in your Settings panel.

Check out your Settings panel in your IntenseDebate account for more options!

IntenseDebate experienced some unplanned downtime earlier this evening.  We have identified and corrected the issue and we’re back up.  We’re happy to be back on schedule to deliver our next latest and greatest.

Our apologies for the inconvenience.