Ah spring time… it’s definitely in full swing: trees are greening, days are getting longer, NHL playoffs are here (Go Red Wings!), and Automatticians and WordPress enthusiasts alike are flocking in their annual migration West to San Francisco for some good old-fashioned geekery. Yep, I’m talking about the 4th annual WordCamp San Francisco this weekend at the Mission Bay Conference Center.

In case you’re not familiar with it:

WordCamp is a conference that focuses on everything WordPress. WordCamps are informal, community-organized events that are put together by WordPress users like you. Everyone from casual users to core developers participate, share ideas, and get to know each other. WordCamps are open to WordPress.com and WordPress.org users alike.

So if you’re around this weekend and planning on heading to WordCamp, we’d love to meetup. Drop us a line in the comments below or on Twitter: we’re @mkoenig, @jfox85, @isaackeyet, @beaulebens, and of course @intensedebate. I’ll also be presenting a lightning session on Improving Your Comments with IntenseDebate, so be sure to check that out!

If you can’t make it to WordCamp but are in the San Francisco area, we’ll be in town for the next two weeks and we’re always looking to make new friends.

Posted by Michael Koenig in community,News

The IntenseDebate CommentLuv Plugin is back in action. We temporarily disabled the plugin after it came to our attention that there was a service issue which caused a JavaScript error that prevented IntenseDebate from working properly.

Hats off to the Andy and the CommentLuv team for their hard work to resolve the issue quickly. CommentLuv should be re-enabled automatically for your site, but please check your plugin settings at http://intensedebate.com/plugins.  Sorry for the inconvenience.

Posted by Michael Koenig in News

The IntenseDebate CommentLuv Plugin is currently encountering a service connection issue that is interfering with our comment system. We’re in contact with the team at CommentLuv and they’re working to resolve the problem. We have temporarily disabled the CommentLuv Plugin until they’re able to get it back up and running. We apologize for the inconvenience and we appreciate your patience. We’ll post an update as soon as it’s fixed.

Posted by Michael Koenig in News

We’re stoked to announce that our WordPress.com user account auto-login feature is back up and running.  We had disabled it briefly while we made some backend changes to the way this feature works, and it’s more solid than ever. This means that if you’re a WordPress.com user and you’re logged into your account, you’ll automatically be logged into IntenseDebate as well.  All you have to do is type your comment and hit submit.

Thanks for your patience!

Posted by Michael Koenig in features,News

We’ve been hard at work on some very cool projects, and I thought I’d share some details of one of the things I’ve been working on.  Our FAQ has become pretty dated – we’ve made loads of changes to IntenseDebate since we first put that together – and one of my projects has been to beef-up our support documentation to help you get answers to your questions easily.  We’ll be launching our shiny new FAQ soon.

While our goal is to make IntenseDebate as intuitive as possible, we realize that offering robust support documentation is key to helping you get up and running with your new comment system and commenter profile as quickly as possible.  I’ve answered thousands of support emails which have helped us identify ways to improve IntenseDebate (nearly all of our user-interface updates and new features are based on your feedback), and that’s also helped craft our new FAQ entries.

IntenseDebate is nothing without our community, so there’s no question that you all are the most important part of our team.  With that in mind, I’d love your feedback on your experience with IntenseDebate:

How was your initial experience with IntenseDebate?
Were there certain parts that you were confused about?
What helped you get familiar with it?
What would have improved your experience?
What can we add to our FAQ to help?

Whether you’ve installed IntenseDebate on your blog or you use your user account to comment on your favorite sites, your feedback is extremely important to us and we’d love to hear more.  Please leave us a comment below and help us improve our FAQ for future IntenseDebate users.

Thanks in advance!

Posted by Michael Koenig in community,feedback