We’ve been hard at work on some very cool projects, and I thought I’d share some details of one of the things I’ve been working on.  Our FAQ has become pretty dated – we’ve made loads of changes to IntenseDebate since we first put that together – and one of my projects has been to beef-up our support documentation to help you get answers to your questions easily.  We’ll be launching our shiny new FAQ soon.

While our goal is to make IntenseDebate as intuitive as possible, we realize that offering robust support documentation is key to helping you get up and running with your new comment system and commenter profile as quickly as possible.  I’ve answered thousands of support emails which have helped us identify ways to improve IntenseDebate (nearly all of our user-interface updates and new features are based on your feedback), and that’s also helped craft our new FAQ entries.

IntenseDebate is nothing without our community, so there’s no question that you all are the most important part of our team.  With that in mind, I’d love your feedback on your experience with IntenseDebate:

How was your initial experience with IntenseDebate?
Were there certain parts that you were confused about?
What helped you get familiar with it?
What would have improved your experience?
What can we add to our FAQ to help?

Whether you’ve installed IntenseDebate on your blog or you use your user account to comment on your favorite sites, your feedback is extremely important to us and we’d love to hear more.  Please leave us a comment below and help us improve our FAQ for future IntenseDebate users.

Thanks in advance!

Posted by Michael Koenig in community,feedback