18 Jun 2010

User Review: 6 Ways To Liven Up Your Community

Chris Gammell wrote an excellent post about his experience using IntenseDebate.  After reading Matt Mullenweg’s post, 6 Steps To Kill Your Community, Chris was compelled to give IntenseDebate a try.  Here are some of his initial thoughts on how you can benefit from using IntenseDebate (via his post):

  • Reply directly to comments made by others – No more calling out names, now it’s a hierarchical format that shows your reply directly below theirs.
  • Login is easier — IntenseDebate let me create a Facebook app; not that I wanted to for personal gain, but now you can use Facebook to login to the comments here if you like. […] You can also login with Twitter, IntenseDebate, WordPress.com or it will just pull your photo in if you happen to use Gravatar (another Automattic creation, the same people that do WP).
  • Subscribe to comments — I usually “set it and forget it” when it comes to commenting on sites. Once I’ve dropped off my two cents, I usually don’t care to stick around and refresh or I completely forget I commented somewhere. The comments subscription is easy and won’t overwhelm your inbox. Plus you can reply back to any replies you get through email.
  • Voting – I don’t want this site to be a popularity contest, but sometimes you see a comment you really like. Now there’s a up/down arrow next to comments you think are really good so they’ll rise to the top. Similar to a reddit or more relevant ChipHacker. I like the “democratic” view of commenting–just because you’re the most recent doesn’t mean you should show up first. Even if you’re not planning on commenting, take a minute to click on comments you agree with.
  • CommentLuvThis is a plugin that will pull your latest blog post title into your post automatically. It’s a simple way to show what you’ve been writing about even if you don’t want to write “PLEASE LISTEN TO ME AND VISIT MY SITE” in every post. I doubt that anyone on the internet ever does that kind of thing though. With this new plugin, it’s no big deal.
  • Sharing – I really don’t think many people are submitting my posts to social media sites, but this is also integrated as a plugin (previously it was a plugin at the bottom of the post, not in the comments). If you feel the urge, I encourage it! (no pity submissions, please)

Many thanks to Chris for giving ID a try, and for sharing his review!

We depend on your support and feedback, and we always love your help with spreading the word about IntenseDebate.  Let us know if you publish a review of your experience with ID — we’ll be happy to give you a shout out, and help share your feedback with the rest of the blogosphere. 🙂

Posted by Michael Koenig in community,feedback

16 Jun 2010

Podcast Interview with Jon Fox

Jon Fox recently chatted about IntenseDebate with James Woodcock on his podcast.  Check it out at http://www.jameswoodcock.co.uk/?p=3421.  Podcast topics include (from James’ post):

  • What is IntenseDebate?
  • How did it all begin?
  • Features of IntenseDebate
  • Customization
  • Any slowdown when adding so many features to your own site?
  • Rating comments
  • Facebook and Twitter integration
  • Reputation system
  • The dreaded SPAM
  • Additional plugins for IntenseDebate
  • Automattic Inc. purchasing IntenseDebate and the effect of this transaction
  • IntenseDebate future on WordPress.com blogs
  • What can IntenseDebate offer over any rivals with a similar feature list?
  • Looking to the future…
  • IntenseDebate on Mobile devices
  • HTML5 and VP8

Many thanks to James for having Jon on. We’re always happy to chat, so give us a shout if you’d like to have us on your own podcast.

Posted by Michael Koenig in community,News

21 Apr 2010

Your Feedback Goes A Long Way!

We’ve been hard at work on some very cool projects, and I thought I’d share some details of one of the things I’ve been working on.  Our FAQ has become pretty dated – we’ve made loads of changes to IntenseDebate since we first put that together – and one of my projects has been to beef-up our support documentation to help you get answers to your questions easily.  We’ll be launching our shiny new FAQ soon.

While our goal is to make IntenseDebate as intuitive as possible, we realize that offering robust support documentation is key to helping you get up and running with your new comment system and commenter profile as quickly as possible.  I’ve answered thousands of support emails which have helped us identify ways to improve IntenseDebate (nearly all of our user-interface updates and new features are based on your feedback), and that’s also helped craft our new FAQ entries.

IntenseDebate is nothing without our community, so there’s no question that you all are the most important part of our team.  With that in mind, I’d love your feedback on your experience with IntenseDebate:

How was your initial experience with IntenseDebate?
Were there certain parts that you were confused about?
What helped you get familiar with it?
What would have improved your experience?
What can we add to our FAQ to help?

Whether you’ve installed IntenseDebate on your blog or you use your user account to comment on your favorite sites, your feedback is extremely important to us and we’d love to hear more.  Please leave us a comment below and help us improve our FAQ for future IntenseDebate users.

Thanks in advance!

Posted by Michael Koenig in community,feedback

27 Mar 2010

Localization Update: Right-To-Left Text and 9 New Translations

At long last the wait for Right-To-Left text in IntenseDebate is over!  We’re also stoked to introduce 9 new translations for your comment section. Without further ado, here are our new languages and the awesome folks who translated them:

Hats off to all of our volunteers for their hard work, and many thanks to Yoav and Beau for their work on RTL – it was a major undertaking and we couldn’t have done it without them.

IntenseDebate is now available in 33 languages that are available in your account at http://intensedebate.com/edit-site-account:

Arabic Dutch German Malay Russian Turkish
Bulgarian English Hebrew Norwegian Bokmål Slovak Ukrainian
Catalan Estonian Indonesian Polish Slovene Vietnamese
Croatian Filipino Italian Portuguese (BR) Spanish (LA)
Czech Finnish Japanese Portuguese (PT) Spanish (ES)
Danish French Lithuanian Romanian Swedish

We also have 18 other translations that are nearly ready for prime-time, but we need your help with reviewing them. If you’re interested please send me a note at labs@intensedebate.com.

Afrikaans Chinese Hindi Korean Maltese Swahili
Albanian Galician Hungarian Latvian Persian (Farsi) Tagalog
Belarusian Greek Icelandic Macedonian Serbian Thai

Don’t see your language? Give us a hand!
If you’re interested in getting involved, now is the perfect time. Please email us at labs@intensedebate.com for information. Thanks! 🙂 We’re also going to be updating all of our translations in the near future to keep them up to date with the full set of strings in use on IntenseDebate, so if you helped out previously, keep an eye out for an email soon!

Posted by Michael Koenig in community,features

3 Mar 2010

Introducing WordPress.com User Accounts & Auto-Login to IntenseDebate

We are extremely excited to introduce WordPress.com user accounts and auto-login to IntenseDebate and open up the debate to more than 12 million commenters and bloggers.  Now WordPress.com users can comment on IntenseDebate-enabled websites anywhere on the Web without having to re-enter their account information.

While we’ve added Facebook Connect and Twitter Sign-In support, there are still too many steps and mouse clicks between you and posting a comment. We’re all about making commenting easier and more accessible to as many people as possible, and we think you’ll agree that this is a huge leap forward.  Commenting with IntenseDebate is now easier, faster, and simpler.

WordPress.com users post nearly 400,000 new comments every day, and now they are all automatically logged in to comment on your blog. And that’s not to mention the addition of over 20,000 new users every day!

So what does this mean for you?

  • If you’re a WordPress.com user and you’re logged into your account, then you’ll automatically be logged into IntenseDebate as well.  All you have to do is type your comment and hit submit.
  • You can login with your WordPress.com account directly from the comment section and at IntenseDebate.com.
  • If you already have an IntenseDebate account then you can just keep on commenting as normal.

This means that unlike Facebook Connect and Twitter Sign-In, there are no extra clicks, and no need to remember another set of login credentials. It also means that more than 12 million WordPress.com users will be able to comment on your blog with full-fledged IntenseDebate profiles, without having to create an account or enter any details. How’s that for motivating the conversation?

Better yet, since these profiles aren’t third-party accounts, you (and all your new users) will have access to all of the awesome features that IntenseDebate is famous for: email notifications, reply-by-email, reputation scores, comment voting, comment history, Twitter integration, and more.

If you already have both IntenseDebate and WordPress.com accounts, don’t worry – we will be merging your accounts in the next phase of our integration, so keep commenting!

Commenting on your site just got a whole lot easier for millions of existing bloggers and commenters.

Welcome to the debate WordPress.com lovers! 🙂

Posted by Michael Koenig in community,features,News

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