23 Feb 2012

Important Update to our Blogger Integration

Over the next couple of weeks Blogger will gradually roll out redirects to country-code URL’s (or ccTLD’s) for all Blogger sites. Per Blogger’s support page:

If you’re in Australia and viewing [blogname].blogspot.com, you might be redirected [blogname].blogspot.com.au. A ccTLD, when it appears, corresponds with the country of the reader’s current location.

This update will unfortunately cause a major issue with our Blogger Widget installation, where the same post will show different sets of comments depending on which ccTLD your readers visit.

The good news is that Blogger sites using our Template installation are all set and will not be affected by this change. You don’t have to do anything, so kick back and relax.

The not-so-good news is that if you are using our Blogger Widget installation, you will need to switch over to our Template installation to ensure that everything runs smoothly. It really is essential that you do this. If it weren’t, we wouldn’t bother you. Don’t worry, we’re here to help and we hope to make this as painless as possible.

Please note:

  • You won’t lose any of your existing comments if you follow the instructions below.
  • Custom domains are not affected by this change. However, we would ideally like to discontinue our Widget installation. The Template install is much more stable, and future backend updates will most likely only apply for Template installations. We realize that it’s a pain, but it will be worth it in the long run.

Here’s how you can switch over to the Template installation:

  1. You will first need to uninstall the Widget from your site. The following instructions are for the updated Blogger interface. If you are using the old Blogger interface, please switch over to the new interface temporarily. You can do that by selecting the “Try the updated Blogger interface” link at the top of your Blogger dashboard.

  3. Go to your Blogger account and find the blog that you have the IntenseDebate Widget installed on in your blogs list. Click the down arrow, then click Layout.


  5. Locate IntenseDebate in the sidebar and click the Edit link.


  7. Select Remove from the edit screen, then select the orange Save arrangement button at the top of the page.


  9. Next your will need to reinstall IntenseDebate using the Template installation method. To do that go to your Blog Tools tab in your IntenseDebate account. Select Reinstall and follow the installation instructions. You should be all set.

  11. If you want to switch back to the old Blogger interface, click on the little gear symbol on the right side of the page below your profile picture. Then select the option to switch to the “Old Blogger interface” and you’ll be all set.

Again, we’re here to help. If you come across any issues, you can contact us here. Make sure you include the URL of your blog when you contact us.

We apologize for the inconvenience and appreciate your understanding. For more information about Blogger’s ccTLD redirect change please check out their support documentation here.

Posted by Michael Koenig in Blogger,News

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  1. No difference for the custom domain … :)

    Comment by Harish — February 23, 2012 @ 5:07 pm
  2. I switched over to the template installation and everything looks perfect except for one thing. When looking at my homepage there is no longer a comments link (comments #) at the bottom of posts. I went through my ID settings and everything. Any help would be appreciated! :) Thanks!

    Comment by Random Deals — February 24, 2012 @ 4:45 am
  3. Wow, I’m a Blogger user. I hope nothing happens on my blog :S

    Comment by Kang Topjer — February 24, 2012 @ 4:59 pm
  4. Hey!
    I have installed new template yet not able to see my comments. Comments are seen in my mail but not in blogposts.

    Comment by Vanu — February 25, 2012 @ 8:07 am
  5. Hi there,
    When I first installed ID, I was using a regular xxxxx.blogspot.com URL. Then I got myself a custom domain name, and IntenseDebate seemed to think I then had two different blogs/sites. To this day, my account shows both URLs–and it seems that comments are going to/coming from the blogspot URL and not the custom domain name.

    Is this going to make things complicated when I switch over to the template comment code instead of the widget? I really don't want to lose my comments.

    Comment by Life With Desmond — February 27, 2012 @ 4:55 pm
  6. I originally used the template method to install Intense Debate, but had the same problem as Random Deals above. Ramdom Deals said: "I switched over to the template installation and everything looks perfect except for one thing. When looking at my homepage there is no longer a comments link (comments #) at the bottom of posts. I went through my ID settings and everything. Any help would be appreciated! Thanks!"

    Ditto for me.

    Comment by margaretduarte — March 1, 2012 @ 5:04 pm
  7. I wrote a message asking for help on this but have not had any response. I have followed all directions above, but a problem remains with some of my recent posts (before reinstalling). Comments are being saved separately so some appear and others not. Here is my site: http://www.thepinesofrome.blogspot.com Could you please help me out with this? Thanks!

    Comment by ThePinesofRome — March 2, 2012 @ 8:30 am
  8. I am having a problem that on occasion my intense debate comments disappear and bloggers comments show up instead. So for instance, today I had two people comment using the intense debate comments for a blog post written today, then an hour later I saw that those comments were gone and someone had commented on the post with the blogger comments. I tried reinstalling Intense Debate with no luck, the blogger comments still appear.

    I've had this problem before and it comes and goes. Sometimes even the Intense Debate comments come back and replace the Blogger Comments.

    Any help would greatly be appreciated!

    Thank you for your time.

    Comment by Anna32 — March 15, 2012 @ 11:25 pm
  9. I can't uninstall ID since the change – comments are all over the place and not showing on the blog. Have tried repeatedly to uninstall ID and it won't go! :(

    Comment by pippajay — March 17, 2012 @ 9:28 am
  10. I was using the widget, but I've just unistalled it and reinstalled as template version. I don't know if I did something wrong but it's not working =/ I'm afraid to lose all the comments on my blog =/

    Should I try to reinstall it again?

    Comment by Flavia Signori — March 20, 2012 @ 4:24 pm
  11. Please send me your template as an attached XML file to support [at] intensedebate [dot] com and I'll take a look. Please reference copy/paste your comment in the email so we know what to look for.

    Comment by Michael — May 3, 2012 @ 5:34 pm

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